Greetings, cosplayers and fantasy enthusiasts! At Fantasy Fits Sales, we’re dedicated to making your costume shopping experience as magical as possible. However, we understand that sometimes a costume might not be the perfect fit for your transformation. That’s why we’ve crafted a clear and enchanting returns and exchanges policy to ensure your satisfaction.

Our Return & Exchange Policy

We want you to be thrilled with your purchase. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order. Please note that all returned items must be in their original condition—unworn, unwashed, undamaged, and with all original tags attached.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Our Support Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
  2. Wait for Approval: Our friendly customer service team will respond within 1-2 business days with instructions and a return authorization number.
  3. Pack Your Item: Securely pack the item in its original packaging, including all tags and accessories.
  4. Ship Your Return: Mail the package to our address (provided in the approval email) using a trackable shipping service. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Hello Fantasy Fits Sales Team,

I would like to request a [return/exchange] for my recent order (Order # [Your Order Number]).

Item(s) to return/exchange: [Product Name(s)]

Reason for return/exchange: [Please provide details]

I have reviewed your returns policy and confirm that the item(s) are in original condition with all tags attached.

Please provide further instructions at your earliest convenience.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Process

Once we receive and inspect your returned item:

  • Refund Time: Refunds will be processed within 5-7 business days after we receive your return.
  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that shipping costs are non-refundable.
  • Exchange Process: For exchanges, we will ship your new item once the return is received and processed. Standard shipping rates will apply for the new shipment.

Non-Returnable Items

To ensure the health and safety of all our customers, certain items cannot be returned or exchanged:

  • Wigs: All wig sales are final due to hygiene reasons.
  • Make-Up: For health and safety considerations, all make-up products are non-returnable.
  • Toys and Games: These items cannot be returned unless defective or damaged upon arrival.
  • Custom or Special Order Items: These are made specifically for you and cannot be returned.

Please note: This policy does not affect your statutory rights.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will gladly send a replacement or issue a full refund, including shipping costs.

Need More Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]

Address: Fantasy Fits Sales, 2075 Asylum Avenue, Stamford, US 06995

Thank you for choosing Fantasy Fits Sales for your magical transformations! ✨